Our Happiness Guarantee
OUR HAPPINESS GUARANTEE
Reworks, repairs, exchanges and returns on every order. Free returns within 30 days for US orders.
Not able to get to the post office?
Our return labels can be generated within 90 days, so no rush.
*Due to COVID-19, our turnaround times have temporarily increased to ensure the safety of our makers.
Reworks and Repairs
WHAT IT'S FOR: Resizing, personalization issues, quality issues, broken pieces, lost pieces.
AVAILABLE TIMEFRAME: Forever
COST: Free (0-6 months), Discounted (6-12months), Full Repair Cost (+12 months)
TURNAROUND TIME: Est. 6-8 weeks from receipt, plus shipping time
WHAT IT'S FOR: Change in metal, exchange for a different style of piece
AVAILABLE TIMEFRAME: Within 90 days of receiving
COST: Purchase upgrade for difference or receive refund for difference in price depending
TURNAROUND TIME: Est. 6 weeks from receipt, plus shipping time
WHAT IT'S FOR:Accepted for any and all unworn pieces. Sometimes it just doesn't work out – and that's okay.
AVAILABLE TIMEFRAME: Within 30 days of receiving
METHOD OF RETURN: Original Payment Method
PROCESS TIME: Est. 4 weeks from receipt